Frequently Asked Questions
 
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What are your professional qualifications?

I graduated from the American Institute of Alternative Medicine in November 2010.  I am Licensed by the Ohio’s State Medical Board.

When are your office Hours?

All sessions are booked by appointment.  I generally schedule appointments between the hours of 8 am and 9 pm Monday through Thursday and Saturday mornings.  If there are special circumstances  let me know

What types of payment do you accept?

Cash, charge or checks.  There is a $25 fee for any returned checks.

How do I book an appointment?

You can call or text me at 614-352-7074 or send me an email.  scottortslmt@gmail.com.  Let me know what times would best suit your schedule.


What if I have to cancel?

You can call or text me at 614-352-7074 or email me.  If it after 6PM the day before the massage you will be charged half the price of the massage. This is regardless of whether or not I can fill the spot. Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show".  They will be charged for their "missed" appointment and future service will be denied until payment is made. No matter what the circumstance--a phone call is always appreciated.

Arriving Late 
Depending upon how late you arrive, We will then determine if there is enough  time remaining to start a treatment...and regardless of the length of the treatment actually given, you will be responsible for the  session.

Contraindications (Fancy word for you shouldn’t get a massage)
Under certain medical conditions, massage/bodywork may not be advised, for example when a fever is present, indicating an infection. If a massage could be potentially harmful to a client's condition, the massage therapist has the right to decline to do the massage.

Draping policy

You will be covered (or draped) at all times when the therapist is in the room.  I follow proper massage draping protocol.  It is my strict personal policy to use draping (towel, sheet or clothing) with each and every massage. Even if the client is wearing their undergarments a towel or sheet will be used in addition.  No additional draping is necessary if the client is in clothing/outer wear.

Sexual behavior or comments by the client toward the therapist is always unethical and inappropriate.  The session will be terminated with payment due in full.


Monthly Maintenance Program

Monthly clients will receive a discount on services.  They will also have additional scheduling and locations available.  Their referral clients will also  receive their discount for the first massage. 

What to expect on the first visit:

Arrive about 20 minutes early.  Before the massage starts you will fill out paperwork that includes personal contact information along with a brief medical history.  It is important that you fill out the medical history completely and accurately. Under certain medical conditions, massage/bodywork may not be advised. If a massage could be potentially harmful to a client's condition, the massage therapist has the right to decline to do the massage.

You will also sign a consent form that gives me permission to perform the massage.  You must be 18 or older to sign the consent form so please bring a government issued picture ID. If you are a minor you must bring a parent or legal guardian to sign for you.  Proper documentation is also required in the form of a government issued picture ID for the parent/guardian. 

Your private information is kept strictly confidential and adheres to all HIPPA laws and regulations.

You will be covered (or draped) at all times when the therapist is in the room.  I follow proper massage draping protocol.  It is my strict personal policy to use draping (towel, sheet or clothing) with each and every massage. Even if the client is wearing their undergarments a towel or sheet will be used in addition.  No additional draping is necessary if the client is in clothing/outer wear.

If at any point in time the client feels uncomfortable they may opt to end the session

For health reasons--please arrive freshly showered after exercising. 

Do I have to take off all of my clothes?
Massage therapists can be most effective when clients are fully undressed, especially for clients with lower back pain, but it is entirely up to the client to decide how much of his or her clothes to remove. The client’s comfort is always the primary concern. I work with my clients fully draped, so that only the part of the body where I am working at that moment is uncovered.
What should I wear when I come in for a massage?
you can wear anything you’d like, but keep in mind there may be some oil residue left on your skin when you get dressed after the session.
Can I bring in my own music?
Yes, whatever helps you relax is fine with me.  You can bring an ipod and plug into the sound system
I don't like deep tissue work. Can I tell the therapist to use less pressure?
Absolutely. You are in control of the session and should feel free to direct the therapist to use more or less pressure, as desired.
I have special health concerns – previous injuries, surgeries, heart disease, diabetes, cancer, etc. – is this something I need to discuss with my massage therapist??
Yes, definitely. It is extremely important to let your therapist know about your health history. Certain conditions are contraindications for massage.

Notice to all new Clients:

Under no circumstances do I perform any kind of massage even remotely associated with sexual massage, ever. 

Any comments and /or behaviors that are sexually inappropriate will prompt me to immediately terminate the session and charge in full for that appointment. 

I am licensed by the State of Ohio Medical Board as a Massage THERAPIST and run my practice with the utmost professionalism and respect for my clients as well as myself.